How to write a Customer Service Resume
Making a professional customer service Resume or CV (Curriculum Vitae) should highlight your pertinent expertise and experiences. A well-written resume or CV and a strong cover letter, in addition to a professional LinkedIn profile, can make a big difference in getting an offer. At Lismore Resume, we specialize in offering resume and CV writing services along with cover letter writing services and LinkedIn profile optimization services to help one standout from your others. In this article, we’ll review how to portray customer service on a resume or CV, highlight customer service skills on a CV or resume and offer suggestions on what to write about customer service capabilities.
How to describe customer service on an application or resume:
When describing your customer service experience, you should focus on specific job duties and responsibilities. Make use of action verbs, like "assisted," "resolved," or "responded," to describe your job. In addition, you should include any pertinent metrics, like customer satisfaction , to prove your effectiveness.
How can you demonstrate customer service skills on a resume or CV:
When you write about your experience, it’s also important to identify specific abilities that relate to customer service, like solving problems and communication. Include any relevant training or certifications including a certificate from a consumer service course or a certificate from a specific customer support software.
What should I write about in regards to customer service skills:
When writing about customer service skills, focus on the most essential and relevant skills needed for the position you’re applying to. For example, if the job requires a lot phone calls, then highlight your skills and experience in phone customer service.
How do I write my personal experience as a customer:
When writing about your experience with your customer service experience, provide specific examples and quantify your successes. As an example, instead of simply saying "Helped customers with their questions," say "Assisted an average of 50 clients per day with their inquiries, resulting in a 95% percent satisfaction."
With these suggestions by following these guidelines, you can build your customer service resume CV, cover letter, and LinkedIn profile that showcases your skills and experience which make you a desirable candidate for customer service roles. Remember that you proofread and edit your resume or the cover letter and CV before you submit it. You may also consider getting help from a professional Lismore Resume if you need assistance.
